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Privacy Policy

Protection of Personal Data

Special Account for Research Funds created this website with the sole purpose of serving its customers. The website epayment.rescom.duth.gr is simple and user-friendly, designed to meet the specific needs of each user. To achieve the best possible service, it is important for you, our customer, to understand that you need to provide us with certain information regarding the processing of your order, which we safeguard.
The processing of personal data is carried out in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any specific national and European legislation for certain sectors, the current Greek legislation for the protection of personal data, as well as the protection of personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA). ELKE has complied with the GDPR framework.

This Privacy Statement and the accompanying Terms and Conditions of Use of this website describe the method of data collection from the website epayment.rescom.duth.gr, the use of this data by us, and the terms and conditions of use of this website. This Privacy Statement refers exclusively to your personal data, which you provide to us during your orders on this website.

What is personal data?

Personal data is information that directly or indirectly identifies you. Indirectly means in combination with other information, such as your name, postal address, email address, and phone number, or a unique device identification number.

General

The information voluntarily provided by users of the mentioned website is used by epayment.rescom.duth.gr so that its users can have direct and effective communication with the store, receive responses to specific questions they ask, and finally, have their orders served and executed. The information collected by epayment.rescom.duth.gr through the website aims to measure its visitor count, determine customer requirements for more products, and facilitate transactions with ELKE. Epayment.rescom.duth.gr does not distribute the email addresses or any other information concerning its users and customers to any other organization or partner not connected with epayment.rescom.duth.gr, except to direct partners involved in the order service process.

Information Collection

Special Account for Research Funds designed the website epayment.rescom.duth.gr so that users can visit it without needing to reveal their identity unless they wish to do so. Visitors to our website are asked to provide their personal data only if they want to order product(s), register on our website, and/or send an email to epayment.rescom.duth.gr.

Use of Information. epayment.rescom.duth.gr collects two types of information about users: (1) information that the user provides during registration as a customer, (2) information that the user provides for their order to be executed by epayment.rescom.duth.gr. When filling out any order form on our website, you will be asked for your name, address, postal code, email address, and phone number. Epayment.rescom.duth.gr uses the information you provide during the online submission of the form to communicate with you regarding the confirmation and identification of the customer whenever necessary.

Access to Information. Each order processing requires the collection of personal data for activating a service. Your provision of your personal data means that you consent to these data being used by ELKE's employees for the reasons mentioned above. ELKE requires its employees and website maintainers to provide its users-customers with the security level mentioned in this Privacy Statement. In no other case can ELKE share your personal data with others without your prior consent, except if required by legal means. Please note that under certain conditions, as permitted or imposed by law or based on a court decision, the collection, use, and disclosure of your personal data collected online may occur without your prior consent (e.g., in the case of a court decision).

Use of Personal Data

We will use your personal data for the purposes described above. We do not collect or process more or other types of personal data than what is necessary to fulfill the respective purpose. We will use personal data only in accordance with the terms set out in this privacy policy, unless you have specifically provided consent for a different use of your personal data. If we intend to use your personal data, which we process with your consent, for purposes other than those disclosed in this consent, we will notify you in advance, and where processing is based on your consent, we will use your personal data for a different purpose only with your permission.

Legal Obligations and Legal Defense. We may need to use and retain personal data for legal reasons and compliance purposes, such as preventing, detecting, or investigating a crime, preventing loss, fraud, or any other misuse of our services and information systems. We may also use your personal data for internal and external audit requirements, information security purposes, or to protect or enforce our rights, privacy, security, or the property of ourselves or others.

Use of Special Account for Research Funds 's Payment Homepage (https://epayment.rescom.duth.gr/) This privacy policy also applies to the use of our website https://epayment.rescom.duth.gr/ (“Website”), with the following privacy-related mechanisms and features.

Cookies

epayment.rescom.duth.gr has the ability to use cookies as part of facilitating and operating services through its website. Cookies are small files (text files) that are sent and stored on the user’s computer, allowing websites like epayment.rescom.duth.gr to operate smoothly and without technical anomalies, collect multiple user choices, recognize frequent users, facilitate their access, and collect data to improve the content of the website. Cookies do not damage users' computers or the files stored on them. We use cookies to provide you with information, process orders, and allow us to present you with advertising and educational content relevant to your interests and needs. Please note that cookies are essential for the proper and smooth functioning of the website https://epayment.rescom.duth.gr/.

Cookies are categorized as follows:
- Necessary Cookies: These cookies enable basic functions of the site, such as adding services to the cart and electronic payment. Without these essential cookies, the smooth operation of the website is directly affected, limiting your browsing experience and causing essential e-commerce functions to underperform.
- Functionality Cookies: These cookies remember your preferences while browsing our website, allowing us to suggest suitable products based on your needs, thus helping you find what you’re looking for more easily.
- Performance Cookies: Performance cookies collect information about how visitors use our website. They allow us to see which pages are visited most frequently, and if any issues are encountered during navigation, etc. These cookies do not collect information that identifies the visitor, as the information is aggregated and, therefore, anonymous. They are used solely to improve the operation of epayment.rescom.duth.gr.
- Analytics Cookies: A subset of functionality cookies, they enable us to assess the effectiveness of various functions of our website, continuously improving the experience we offer you.

Correction, Modification, or Deletion of Information

You have the right to request the correction, modification, or deletion of your personal information that we hold. If you believe that any of the personal data we hold is incorrect or incomplete, please contact us to update or correct the information. If you wish to delete your personal data, you may request its removal from our records, subject to applicable legal requirements and obligations. We will respond to your request in accordance with the relevant data protection laws and regulations.

Transaction Security

Epayment.rescom.duth.gr is committed to ensuring the security and integrity of the data collected about users of its website. We have implemented procedures to protect the personal data that users provide to the website or via other means (e.g., telephone). These procedures safeguard user data from unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help ensure that this information is accurate and used correctly. Your connection is secure because it uses 256-bit TLS (Transport Layer Security) technology. TLS relies on an encryption key to secure data before it is transmitted over the TLS connection. Security checks between the data and the server are based on the unique encryption key, ensuring the integrity of the communication. Browsers such as Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, and Safari support the TLS protocol and are recommended for connecting to the epayment.rescom.duth.gr website.
We apply appropriate security measures and have implemented reasonable physical, electronic, and administrative procedures to protect the data we collect from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Our information security policies are closely aligned with widely accepted international standards and are regularly reviewed and updated as necessary to meet our business needs, technological changes, and regulatory requirements. Access to your personal data is granted only to staff or direct partners with the Company who need such information to process orders. In the event of a data breach involving personal data, ELKE will comply with applicable legislation regarding breach notification.

Your Legal Rights

As a data subject, you have specific legal rights concerning the personal data we collect from you. The Company is committed to respecting your rights and addressing your concerns appropriately.
Below is a summary of your legal rights under applicable data protection laws:
• Right to Withdraw Consent: If the processing of your personal data is based on your consent, you have the right to withdraw that consent at any time.
• Right to Rectification: You can request that we correct any inaccuracies in your personal data. We make reasonable efforts to keep your data accurate, complete, current, and relevant based on the latest information available. You also have the option to review and correct your personal data by logging into your personal account on epayment.rescom.duth.gr.
• Right to Restriction: You can request the restriction of processing your personal data if:
- You dispute the accuracy of your personal data while we verify its accuracy, - The processing is unlawful and you request restriction of processing instead of deletion, - We no longer need your personal data, but you need it for the establishment, exercise, or defense of legal claims, or - You object to the processing while we determine whether our legitimate interests override your own.
• Right to Access: You can request information about the personal data we hold about you, including details about the types of data, purposes of processing, sources of data (if not collected directly from you), and any recipients to whom it has been disclosed. You are entitled to receive a copy of your personal data free of charge, although we may charge a reasonable fee for any additional copies you request.

  • Right to Data Portability: Upon request, we will transfer your data to another data controller where technically feasible, provided that the processing is based on your consent or is necessary for the performance of a contract. Instead of receiving a copy of your data, you may request that we transfer it directly to another data controller you specify.
  • Right to Erasure: You can request the deletion of your personal data where: - The data is no longer necessary for the purposes for which it was collected or processed, - You exercise your right to object to further processing and we no longer have legitimate grounds for processing, - The processing is based on your consent and you withdraw it with no other legal grounds for processing, - The personal data has been processed unlawfully, except where processing is necessary for compliance with a legal obligation or for the establishment, exercise, or defense of legal claims.
  • Right to Object: You may object at any time to the processing of your personal data based on your particular situation, provided that the processing is not based on your consent but on our legitimate interests or those of a third party. If you object, we will stop processing your personal data unless we can demonstrate compelling legitimate grounds for processing or for the establishment, exercise, or defense of legal claims. If you object, please clarify whether you wish to have your personal data deleted or restricted.
  • Right to Lodge a Complaint: If you believe there has been a breach of applicable privacy laws, you have the right to lodge a complaint with the relevant data protection authority in your country of residence or where the alleged violation occurred.

Please Note:

  • Timeframe: We will make every effort to fulfill your request within 30 days. However, the deadline may be extended for specific reasons related to the particular legal right or the complexity of your request.
  • Restriction of Access: In certain cases, we may not be able to provide access to all or some of your personal data due to legal provisions. If we deny your request for access, we will inform you of the reason for the denial.
  • Lack of Recognition: In certain cases, we may not be able to locate your personal data based on the identification details you provide in your request. Two examples of personal data that we cannot locate when you provide only your name and email address are: – Data collected through browser cookies – Data collected from social networking sites if you have posted a comment under a pseudonym that is not known to us
    In such cases, where we are unable to identify you as the data subject, we are not able to comply with your request to exercise your legal rights as described in this section, unless you provide us with additional information that allows us to verify your identity.
  • Exercising Your Legal Rights: To exercise your legal rights, please contact us in writing via email. Additionally, you can directly reach out to our Data Protection Officer at dpo@duth.gr.

Retention of Your Personal Data

In general, we will delete the personal data we collect from you if it is no longer necessary to achieve the purposes for which it was initially collected. However, we may be required to retain your personal data for a longer period due to legal obligations.
Furthermore, we will not delete all of your personal data if you have requested that we do not contact you in the future. For this purpose, the Company maintains records that contain information about individuals who do not wish to be contacted in the future (e.g., via group email messages). We categorize your requests as consent for the storage of your personal data for the purposes of maintaining this specific record unless you provide us with different instructions.
Please direct any questions regarding data protection and any requests to exercise your legal rights to the Data Protection Officer at dpo@duth.gr.

Periodic Changes

The website epayment.rescom.duth.gr continuously expands, updates, and improves its services. Accordingly, this Privacy Policy will be updated as well. We recommend that you review this policy periodically to stay informed about any changes to the content of this privacy policy. Please note that this policy may be modified from time to time without prior notice to users.

Acceptance of Privacy Protection Procedures Implemented by epayment.rescom.duth.gr

By using this website, you acknowledge and agree to the terms outlined in this Privacy Policy as well as the Terms and Conditions of use that have been posted on the site.

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